Common Issues

• Token expired: sign in again via the browser (Tradovate) or re-enter your API key (TopstepX).
• Rate limit 429: Wogul retries on its own. If it keeps happening, pause some groups so fewer requests go out at once.
• WebSocket disconnect: Wogul reconnects with increasing delays (0, 2, 5, 10, 15, 30, 60, 120 seconds). Restart the app if it does not recover.
• Tradovate session limit: max 2 concurrent sessions per login. A 3rd device disconnects the oldest.
• Signed out of TopstepX: expected. TopstepX allows one session per username, and Wogul is holding it. Pause the connection if you need the platform.

If a follower isn't copying, check in this order:

• Is the group active? A paused group copies nothing; a halted group shows its reason when you click it.
• Is the follower connected, with a green status and not marked Trading disabled?
• Is the symbol supported in the group's copy mode? Micro and Mini only cover the listed contract families.
• Has the circuit breaker tripped for that follower? Pause and resume the group to reset it.

Position out of sync? Smart Sync corrects direction mismatches within a few seconds. For an immediate fix, pause and resume the group. Smart Sync only closes positions, so a missed entry has to be placed on the follower by hand on the broker's platform.

• Day P&L reset before midnight: it rolls over at 5:00 PM Eastern with the futures session, matching your broker.
• Positions not showing: positions are only displayed while the account's connection is live. Reconnect and they reappear.
• An account disappeared after Refresh: the broker stopped returning it, so Wogul removed it along with its copy group membership. Check the broker, then reconnect if it comes back.
• Missing trades in history: Wogul only logs what it observed while running. Trades placed while the app was closed are not recorded or copied.